General Terms and Conditions of the Bytometr service
This is an English translation for information only. The Czech version (
obchodni-podminky.cs.md) is the binding text and prevails in case of any discrepancy.
Version 1.0, effective from to be added
In short: The Service is for businesses only. We do not sell data or a database. We sell a subscription that gives you access to the Service: to an MCP server through which your AI assistant asks for aggregated statistics of the real-estate market, and to related features. Separately you can subscribe to Hlídací pes (watchdog): e-mail alerts about new offers matching one of your searches. You may use the answers (Outputs) for your own needs and quote them briefly, naming the source. Bulk downloading, resale and building a competing database are not allowed. The subscription renews automatically every month and you can cancel it at any time with effect from the end of the paid month.
Article 1 — Provider and contact
1.1 The Service is operated by LIFEGOAL s.r.o., company ID (IČO) 06730981, registered office Harmonická 1384/13, Stodůlky, 158 00 Praha 5, Czech Republic, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 287957 (the "Provider" or "we").
1.2 Tax ID (DIČ): CZ06730981. The Provider is not registered for VAT.
1.3 Contact: e-mail reality@lifegoal.cz, website https://bytometr.cz (contact details also at https://bytometr.cz/kontakt). Letters go to the registered office.
Article 2 — Definitions
In these terms:
- Service — paid access to the Provider's MCP server at https://bytometr.cz/mcp and to related features for subscribers: tools for AI assistants and client dashboards built via MCP. Neither the free parts of the website (Article 6) nor Hlídací pes are part of the Service.
- Hlídací pes (watchdog) — an additional, separately paid service sending e-mail alerts about newly published offers matching the Customer's filter (Article 7). A Watch (Hlídání) is one such filter with its own Subscription.
- MCP server — a software interface under the open Model Context Protocol. An AI assistant (for example Claude or ChatGPT) calls the Provider's tools through it and receives their answers.
- Outputs — the answers the Service computes and returns to a specific query (aggregated prices, trends, rental yields, comparisons of areas and real-estate agencies and the like), including the content of dashboards, and the content of Hlídací pes e-mails.
- User or you — a person who has created an Account. A Customer is a User who has ordered at least one Subscription.
- Business — a person acting within their business or independent profession, or a person acting on behalf or for the account of a business.
- Account — a user account on https://bytometr.cz, kept under the User's e-mail address.
- Subscription — a recurring paid commitment with a monthly Billing period. It is either a Service Subscription (access to the Service) or a Watch Subscription (one Watch).
- Billing period — one month for which the Subscription price is paid. It starts on the day the Contract is concluded and then always on the same day of the following month.
- API key — a secret string (starting with
rk_) by which a client authenticates to the MCP server. - OAuth connection — access the User grants to a specific application (AI assistant) by signing in and consenting on the Provider's website, without sharing an API key.
- Contract — the contract between the Provider and the Customer on one Subscription. Each Subscription is a separate Contract. These terms and the information on the pricing page valid at the time of the order form part of each Contract.
- Stripe — the Stripe company processing payments (Stripe Checkout) and subscription management (Stripe customer portal) for the Provider.
Article 3 — Subject of the Contract: access to the Service, not a sale of data
3.1 Under a Service Subscription Contract the Provider undertakes to make the Service available to the Customer for the term of the Subscription and the Customer undertakes to pay the price. Under a Watch Subscription Contract the Provider undertakes to provide the Customer with one Watch under Article 7 and the Customer undertakes to pay its price.
3.2 The Provider grants the Customer a non-exclusive, non-transferable right to use the Service for the term of the Subscription, to the extent and on the conditions of these terms. The Customer may not assign the right or let third parties exercise it, except for the persons under Article 9.4.
3.3 The Contract is not a sale, transfer or licence of a database, of database contents or of listing data. The Customer acquires no right of the maker of a database (Sections 88 et seq. of Act No. 121/2000 Coll., the Copyright Act) in the Provider's databases or any part of them. Nor does the Provider transfer any rights in data of the operators of real-estate portals or other sources.
3.4 Outputs are answers the Service computes to a specific query. They are not supplied as a database or a part of one, and the Customer acquires no ownership or exclusive right in them. The Customer may use them within Article 14. No other rights in Outputs or in the database arise.
3.5 The Contract is governed in particular by the Civil Code provisions on the supply of digital content and digital content services (Sections 2389a et seq.), to the extent they apply to a relationship between businesses.
Article 4 — The Service is for businesses only
4.1 The Service and Hlídací pes are intended exclusively for Businesses for their business activity.
4.2 Our page before payment states expressly that the Service and the Watchdog are intended exclusively for Businesses (B2B). By clicking the button that proceeds to payment and by paying, the Customer declares and confirms that they act within their business or independent profession, even if they have not stated a company ID (IČO).
4.3 The Provider keeps a record of this declaration and of the acceptance of these terms, together with the time of the order and the version of these terms the Customer accepted.
4.4 The Service is not intended for consumers; if a consumer nevertheless concludes it on the basis of an untrue declaration, the mandatory consumer-protection provisions apply to them to the extent provided by law. By clicking the button that proceeds to payment, the Customer also expressly requests that the Service or the Watch be made available immediately after payment, i.e. before the withdrawal period expires. Should the Customer be a consumer, they thereby acknowledge that they lose the right to withdraw from the Contract once it is made available (Section 1837(l) of the Civil Code); where that rule does not apply to their case, on withdrawal they pay the proportionate part of the price for the period until withdrawal (Section 1834 of the Civil Code).
4.5 The Customer is responsible for its employees and other persons it lets use the Service and Hlídací pes also complying with these terms (Article 9).
Article 5 — Description of the Service and technical requirements
5.1 The Service currently includes:
a) MCP tools for AI assistants that return aggregated data on the real-estate market in the Czech Republic: area lookup, market overview of an area, price trends, comparison and ranking of areas, rental yield, data freshness, overviews and comparisons of real-estate agencies as firms;
b) dashboards: saved overviews built from the same tools (at most 10 dashboards of at most 12 widgets each), visible only in the Customer's Account, with no public link and no embedding in other websites.
5.2 Outputs of the MCP tools and dashboards contain aggregated data only. They contain no listing texts, photos, contacts or data on agents as individuals. Real-estate agencies appear only as firms. Where an aggregate has fewer than 5 offers, prices are not shown ("too little data"). Prices are asking prices (as asked in listings), not actual sale prices. Amounts are in CZK.
5.3 Neither the MCP tools nor the dashboards provide lists of individual offers or data from individual listings. Basic parameters of individual offers appear only in the e-mails of Hlídací pes, which is a separate service (Article 7.7). Any extension of the Service with such features will be announced in advance under Article 17.
5.4 Technical requirements (the User's digital environment):
- an AI assistant or other client supporting the MCP protocol with the Streamable HTTP transport;
- signing in to the MCP server via OAuth 2.1, or sending the API key in the
Authorization: Bearerheader; - a working internet connection and an e-mail mailbox for sign-in and notices;
- for the website, a current version of a common browser.
The operator of the AI assistant, not the Provider, is responsible for its functioning, availability, price and the way it presents Outputs (Article 16.5). The Provider is not liable for a defect caused by an environment that does not meet these requirements.
Article 6 — Free parts of the website
6.1 The map, area and agency pages and other public pages of https://bytometr.cz are available free of charge and without an Account. Creating an Account is also free.
6.2 The free parts are not the subject of the Contract. The Provider may change, restrict or discontinue them at any time. Article 15 (prohibited use) and Article 16 (nature of data) apply to them accordingly.
6.3 Automated downloading of website content (scraping, crawling other than by common search engines) is prohibited, with or without an Account.
Article 7 — Additional service Hlídací pes (watchdog)
7.1 What Hlídací pes is. Hlídací pes is an additional service paid for separately. It sends the Customer e-mail alerts about offers newly published on the source portals (Article 16.1) that match the Customer's filter. You may order Hlídací pes on its own, without a Service Subscription, or alongside it. A Service Subscription does not include Hlídací pes and a Watch Subscription does not include access to the Service.
7.2 One Watch = one filter = one Subscription. One Watch follows one search that you set in the form in the Account:
a) one area of the website's territorial division (for example the Praha 7 city district);
b) one type of deal: sale, or rent;
c) one property type (for example a flat);
d) one choice of layout or sub-type that the form offers for that type (for flats, a group by number of rooms, for example "3+kk and 3+1");
e) optionally a price and floor-area range and the sending frequency (Article 7.6).
Example: flats 3+kk and 3+1 for sale in Praha 7 are one Watch. A different area, type of deal, property type or layout is another Watch with its own Subscription.
7.3 Price. The price of one Watch is CZK 299 per month (Article 11). Each Watch has its own Subscription: it is paid, renewed and cancelled separately (Article 12). The Provider may bill several Subscriptions in one payment document; this does not change the separateness of the individual Subscriptions.
7.4 More Watches are ordered in the Account in the same way as the first one (Article 10). The Provider may limit the number of Watches in one Account for technical reasons; the current limit is shown in the Account.
7.5 Editing the filter. You may edit the filter of a Watch with a valid Subscription in the Account. Editing changes what this Watch follows and does not create another Watch. After the filter is changed, offers first seen after the day of the change count as new; older offers of the new filter are not sent as new.
7.6 When alerts arrive. At your choice either continuously (usually once an hour, after the data update) or once a day in the morning (the first run after 7:00 Prague time). A new offer is an offer first seen after the day the Watch was created or its filter last changed. Each offer arrives within one Watch at most once. If there is nothing new, no e-mail is sent.
7.7 What the e-mail contains. For each offer: the property type or sub-type, the layout, the floor area, the price (for a rent, per month), the price per m², the municipality and part of the municipality or the street (where the source gives them), the day we first saw the offer, and a link to the listing on the source portal. Further, a link to the area page on the Provider's website, a link to edit the Watch and a link to pause it. One e-mail lists at most 30 offers; the rest are given only as a count with a link to the website. The e-mail contains no photos, listing texts, contacts or names of real-estate agencies. The author of the listing and the portal operator are responsible for its content.
7.8 Pausing and deleting the filter. The link in the e-mail pauses the Watch with one click; you switch it on again in the Account. You may also delete the filter in the Account. Neither pausing nor deleting the filter cancels the Watch Subscription or reduces its price. You stop paying only by cancelling the Subscription under Article 12. While the Subscription lasts you may set a new filter.
7.9 Without a valid Watch Subscription the filter stays saved, but no alerts are sent.
7.10 You may use data from the alerts only for your own needs (following offers for yourself or your company). Systematically collecting, publishing or further distributing them is prohibited (Article 15).
7.11 Hlídací pes alerts are e-mails the Customer ordered and set up themselves; they are not commercial communications.
Article 8 — Account and sign-in
8.1 The Account is created at the first sign-in. Sign-in is password-less, via a link sent by e-mail. The link is valid for a short time (currently 15 minutes) and only once.
8.2 The User provides a true work e-mail address to which only they or their company have access. Whoever controls the mailbox controls the Account.
8.3 The Account and the Subscription cannot be transferred to another person without the Provider's consent.
8.4 Closing the Account is governed by Article 23.
Article 9 — API keys, OAuth connections and security
9.1 In the Account the User may create up to 10 active API keys. A key is shown only once when created; the Provider keeps only its fingerprint and cannot show the key again.
9.2 An AI assistant may also be connected via OAuth: the User signs in on the Provider's website and confirms the connection. Connections and keys can be revoked in the Account at any time.
9.3 The User shall:
a) protect API keys and access to their e-mail like a password and not share them with others;
b) not publish keys (for example in code, a repository or shared configurations);
c) on suspicion of misuse, revoke the key or connection immediately and tell us;
d) be responsible for all use of the Service through their Account, keys and connections, unless the misuse occurred through our fault.
9.4 The Customer may make the Service available to its employees and collaborators only for its internal needs and only through its Account. Sharing the Account or keys with other companies or publicly is prohibited. Calls by all persons count towards the limits of one Account.
9.5 Tool calls are logged (time, tool, shortened query parameters, result, authentication method and a hash of the IP address) so that we can count limits, show you usage statistics and handle errors and misuse. Details are in the Privacy Policy.
Article 10 — How the Contract is concluded
10.1 The information on the pricing page (https://bytometr.cz/cenik) is an invitation to place an order, not a binding offer.
10.2 Steps (the same for a Service Subscription and for each Watch):
1. You sign in to your Account. For a Watch you first set its filter.
2. On the pricing page you read the main information on what you are ordering, the price, automatic renewal and cancellation, and these terms.
3. On our page you read the notice that the Service is intended exclusively for Businesses (B2B) and a link to these terms stating their version. By clicking the button that proceeds to payment you confirm that you act within your business activity and agree to these terms (Article 4.2).
4. You are redirected to the Stripe payment page. You fill in billing details and the payment card. Before submitting you can check and correct all data, or cancel the order with the back button.
5. You submit the order with a button clearly indicating the obligation to pay.
10.3 The Contract is concluded when Stripe confirms the successful completion of the order and payment of the first price. The Service or the Watch becomes available immediately after that. No trial period is offered.
10.4 We will send you a confirmation of the Contract by e-mail without undue delay. These terms in text form, in the version you accepted, will be attached.
10.5 The Contract is concluded in Czech. The English translation of the terms is for information only. The Provider keeps all versions of the terms and the record under Article 4.3; it will send them to you on request.
10.6 The Provider may refuse an order, for example if the User's Account was previously blocked for breach of these terms.
Article 11 — Price, payment and payment documents
11.1 Prices:
a) Service Subscription: CZK 899 per month;
b) Watch Subscription: CZK 299 per month for each Watch.
The valid price is always shown on the pricing page and in the Stripe payment form before the order is submitted.
11.2 The Provider is not registered for VAT. The stated prices are final and no VAT is added to them.
11.3 Payment is made in advance for each Billing period, by payment card or another method offered by Stripe. The first payment is made when the Contract is concluded; Stripe charges the following ones automatically at the start of each further Billing period. The Provider neither sees nor stores payment card details.
11.4 Payment documents (invoice or receipt) are issued by Stripe on behalf of the Provider and sent by e-mail; you can also find them in the Stripe customer portal. As the Provider is not registered for VAT, the documents are not tax documents.
11.5 Failed payment. If a payment fails, Stripe will retry it. Access to the Service or the sending of Watch alerts is kept for 72 hours after the failed payment. It is then suspended until the payment succeeds. If payment cannot be collected even after repeated attempts, the Subscription ends.
11.6 Price change. The price may be changed only with effect from the next Billing period and only if we notify you by e-mail at least 30 days in advance. If you disagree with the new price, you may cancel the Subscription by the effective date of the change; until then the existing price applies. If you do not cancel, the new price applies from the next Billing period.
Article 12 — Term, automatic renewal and cancellation of the Subscription
12.1 Each Subscription is concluded for an indefinite period and renews automatically for a further month each time until you cancel it. There is no minimum term.
12.2 You may cancel the Subscription at any time in the Stripe customer portal, linked from the Account, without giving reasons and free of charge. Each Subscription (the Service Subscription and each Watch) is cancelled separately. You may also cancel it by e-mail to reality@lifegoal.cz from the Account address; state in the e-mail which Subscription you are cancelling. We will carry out a cancellation by e-mail without undue delay; any payment Stripe would collect after your e-mail was delivered will be refunded.
12.3 Cancellation takes effect at the end of the Billing period already paid. Until then you have full access to the Service or the Watch and no further payment is made. The price for the remaining part of the Billing period is not refunded.
12.4 Refunds. The price is not refunded unless these terms provide otherwise. We refund only:
a) on a justified complaint under Article 20 (price reduction or refund of a pro-rata part of the price);
b) when the Provider terminates the Contract without breach by the Customer (Articles 17.6 and 18.6);
c) on termination because of a change of the terms or the Service you disagree with (Articles 17.5 and 24.3);
d) under the last sentence of Article 12.2. We refund by the same method you paid with, within 14 days.
12.5 After a Service Subscription ends, the MCP tools stop working and dashboards are no longer computed. After a Watch Subscription ends, the alerts of that Watch are no longer sent. The Account, keys, connections, dashboards and filters stay stored until you close the Account (Article 23). They work again after a new order.
12.6 The Provider may individually grant free access to the Service or to a Watch for a certain time (for example in a cooperation or when handling a complaint). Such access is not a Subscription, is governed by these terms accordingly, without an obligation to pay, and ends when the period for which it was granted expires; the Provider may withdraw it earlier for an important reason.
Article 13 — Limits and fair use
13.1 To keep the Service reliable for everyone, limits apply to each Account, in particular:
a) the maximum number of tool calls per calendar day (the day is counted in UTC, i.e. it starts at 01:00 CET / 02:00 CEST);
b) the maximum number of calls per second;
c) where applicable, the maximum number of different areas the queries concern within 24 hours;
d) the maximum size of one answer (for example the number of rows, areas or months). The specific values are shown on the pricing page and in the Account, where you can also see your usage. The values valid at the time of the order form part of the Contract.
13.2 When a limit is exceeded, the Service refuses further calls and says when it will be available again. Every call the Service processed counts towards the daily limit, even if it ended in an error. A refused call (over the limit, without a valid Subscription, without valid authentication or while blocked) does not count. Viewing a dashboard in the Account does not count either. Exceeding a limit is not a defect of the Service.
13.3 Limits are counted per Account, regardless of the number of keys, connections and persons.
13.4 Circumventing the limits (for example with several Accounts, rotating keys or splitting queries in order to obtain more data) is a breach of these terms.
13.5 The Provider may change the limits only under Article 17. Reducing a limit by more than an insignificant amount is a deterioration of the Service, entitling you to terminate the Subscription (Article 17.5).
Article 14 — Outputs and their use
14.1 You may use Outputs for your own needs: in deciding on a purchase, sale or lease, in your own analysis, in your company's internal work and in the answers your AI assistant gives you.
14.2 Short quotations. You may quote individual Outputs in short extracts in your own works and documents (for example in a report or offer for a client, a presentation or an article), always naming the source, for example "podle Bytometru" ("according to Bytometr") or "zdroj: Bytometr.cz" ("source: Bytometr.cz"). Systematic or repeated publication of Outputs, taking them over in bulk and publishing them in a form that could substitute for the Service is not allowed (Article 15).
14.3 Use of Outputs within Articles 14.1 and 14.2 is part of the right to use the Service under Article 3.2 and is included in the Subscription price. Should it require authorisation to exercise an intellectual-property right, the Provider grants it only to that extent, non-exclusively and non-transferably, without the right to sub-license. This authorisation never covers the Provider's database as a whole or a qualitatively or quantitatively substantial part of it (Article 3.3). No other authorisation is granted.
14.4 Content you create yourself in the Account (for example dashboard and filter settings) is yours. You authorise the Provider to store and process it to the extent necessary to provide the Service and Hlídací pes.
14.5 Outputs you duly obtained during the Subscription may be used within Articles 14.1 and 14.2 also after it ends. This does not apply to Outputs obtained in breach of Article 15.
Article 15 — Prohibited use
It is prohibited in particular to:
a) extract the Service, Hlídací pes or the website in bulk or systematically, i.e. repeatedly and systematically obtain individual, even insubstantial, parts of data, in particular in order to assemble or replace a substantial part of the Provider's database, including automated queries going through areas, periods or other parameters. Such conduct is not normal or reasonable and harms the legitimate interests of the Provider as the maker of the database (Section 90(4) of the Copyright Act); the prohibition in this letter applies as a contractual obligation regardless of whether the database enjoys sui generis protection;
b) re-utilise, sell, rent, share or otherwise distribute Outputs or data of the Service beyond Article 14, in particular offer them as your own data service, API, dataset or report;
c) use the Service or Outputs to build a competing database, service or product, or to train or fine-tune artificial-intelligence models intended for third parties;
d) circumvent limits, technical measures or blocks, test vulnerabilities without our written consent, or put an excessive load on the Service;
e) share the Account, API keys or connections with persons outside Article 9.4;
f) download website content automatically (scraping) and circumvent robots.txt;
g) use Outputs to identify, profile or contact individuals (for example agents or advertisers) or otherwise process their personal data;
h) use the Service contrary to law, good morals or third-party rights, or present Outputs as an official valuation, expert opinion or state data;
i) impersonate the Provider or give the impression that the Provider is associated with your service; naming the source under Article 14.2 does not give such an impression.
A breach of this Article is a material breach of the Contract (Article 18). This does not affect the rights the law gives a lawful user of a database that cannot be excluded by contract (Sections 91 and 92 of the Copyright Act).
Article 16 — Data sources and nature of Outputs
16.1 The Service and Hlídací pes are based on publicly available offers published in publicly available real-estate advertising sources (the "source portals"). The Provider usually updates them once a day, unifies and de-duplicates them, removes obviously wrong prices and computes its own aggregated statistics from them. The Provider does not provide data from individual listings as such (Article 5.3), except for the basic parameters in Hlídací pes alerts (Article 7.7). The territorial division is based on RÚIAN (© ČÚZK, licence CC BY 4.0), map data on OpenStreetMap (© OpenStreetMap contributors). Aggregates are usually recomputed every hour.
16.2 Outputs are a statistical estimate from asking prices. They are not actual sale prices or official price maps. They may be incomplete, delayed or distorted by what and how advertisers publish.
16.3 The Provider takes care that the calculations are correct but does not guarantee the completeness, accuracy or timeliness of the source data. It takes the source data as published ("as is").
16.4 Outputs are not investment, financial, tax, legal or real-estate advice and are not a property valuation or expert opinion. You make your decisions yourself; before an important decision we recommend consulting a professional.
16.5 The AI assistant is a third-party service that the Customer chooses and contracts itself. The Provider is responsible for the Outputs its tools return. It is not responsible for how the AI assistant interprets, summarises, supplements or distorts Outputs, nor for its errors ("hallucinations"). Verify Outputs that matter to you in the tool Output itself or in a dashboard.
Article 17 — Availability, maintenance and changes to the Service
17.1 The Provider strives to keep the Service and Hlídací pes available continuously but does not guarantee any particular availability (SLA). They may be briefly unavailable due to maintenance, updates, outages of suppliers (hosting, Stripe, e-mail), source portals or AI assistants.
17.2 We try to carry out planned maintenance outside working hours. A longer planned outage will be announced in advance in the Account or by e-mail.
17.3 The Provider supplies updates necessary to keep the Service free of defects and secure, and informs about material updates.
17.4 The Provider may change the Service and Hlídací pes (for example add, modify or replace tools, change the scope of data, the format of Outputs or the limits) for a legitimate reason, in particular: a change in source data or their availability, a change in law or an authority's decision, security, protection of third-party rights, technical development of the MCP protocol or AI assistants, improvement of the Service or prevention of misuse. The change must not cause you additional costs and we will announce it clearly and comprehensibly.
17.5 If a change negatively affects your access to or use of the Service or a Watch more than insignificantly, we will notify you by e-mail at least 30 days in advance (unless law or security makes this impossible). We will state what changes, when, and that you may terminate the affected Subscription without penalty within 30 days of the notice or of the change, whichever is later. On termination we will refund the pro-rata price for the unused period.
17.6 The Provider may discontinue the Service or Hlídací pes as a whole with a notice period of at least 60 days, notified by e-mail. It will refund the price paid for the period after discontinuation.
Article 18 — Suspension, blocking and termination by the Provider
18.1 The Provider may suspend or block access to the Service, a Watch or the Account if:
a) the User has materially breached the Contract, in particular Article 9.3, 13.4 or 15;
b) there is reasonable suspicion of misuse of the Account, a key or a connection (for example a leaked key);
c) required by law or a decision of an authority or court;
d) the use endangers the security or operation of the Service for others.
18.2 A blocked User cannot sign in, their keys and connections do not work and Watch alerts are not sent. The Provider may also revoke an individual key or connection.
18.3 We will inform you of a suspension by e-mail without undue delay, stating the reason, unless law or security prevents it. If it is a mistake, write to us; we will review the matter and reply.
18.4 If the breach can be remedied, we will first ask you to remedy it within a reasonable period (usually 7 days), unless damage is imminent or the breach is intentional data extraction. A suspension for a breach lasts at most until that period expires: we will then restore access or terminate the Contract under Article 18.5.
18.5 For a material breach not remedied within the period given or that cannot be remedied, the Provider may terminate the Contract, or all of the Customer's Contracts, with immediate effect. It will cancel the Subscription in Stripe at the same time, so no further payments are made. The price paid for the current Billing period is not refunded.
18.6 Without breach by the Customer, the Provider may terminate the Contract only with a notice period of at least 30 days and will refund the pro-rata price for the period after the Contract ends.
18.7 For a suspension under Article 18.1 b) to d) not caused by the Customer, the Customer will receive an appropriate price reduction or extension of the Subscription.
Article 19 — Liability
19.1 Each party is liable for damage under the law to the extent not limited by this Article.
19.2 The Provider is not liable for damage caused by:
a) a decision made on the basis of Outputs (Article 16.4);
b) the AI assistant or another third-party service (Article 16.5);
c) unavailability or errors of source portals, Stripe, hosting or the internet that the Provider could not influence;
d) a breach of these terms by the User, in particular a key leaked on their side.
19.3 The Provider's total liability for all damage and other harm suffered by the Customer under or in connection with the Contract, the Service, Hlídací pes or Outputs is limited to CZK 1 for all damaging events together. The Provider is not liable for lost profit, loss of data outside the Service, loss of business opportunities or indirect damage.
19.4 The limitations in Articles 19.2 and 19.3 do not apply to damage caused intentionally or by gross negligence, to harm to natural rights of a person (in particular life, health and dignity), or in other cases where the law does not permit a limitation (Section 2898 of the Civil Code).
19.5 The limitation in Article 19.3 does not concern the Provider's obligation to refund the price under these terms (Article 12.4).
19.6 The parties agree on the limitation in Article 19.3 having regard to the amount of the price, the nature of Outputs as a statistical estimate from publicly available asking prices without a guarantee of completeness or accuracy, and the fact that the Customer is a business that can verify Outputs by other means and insure its risk.
Article 20 — Defects of the Service and complaints
20.1 The Provider is responsible for the Service and Hlídací pes being free of defects throughout the term of the Subscription: they match the description in these terms and on the pricing page and work in the environment under Article 5.4.
20.2 The following in particular are not defects: content and inaccuracy of source listings, suppression of data at a low number of offers (5.2), refusal of calls above the limit (13.2), short-term unavailability under Article 17.1, behaviour of the AI assistant (16.5), or a defect caused by an environment not meeting Article 5.4.
20.3 How to complain: without undue delay after discovering a defect, write to reality@lifegoal.cz what does not work, when and with which tool, query or Watch (roughly is enough). We will confirm receipt by e-mail. We will handle the complaint without undue delay, at the latest within 30 days, and tell you the result by e-mail. To check whether the defect was caused by your digital environment you will provide cooperation to the extent that can reasonably be required (for example a description of the MCP client, the time and text of the error response).
20.4 Remedies: The primary remedy is removal of the defect. If the defect cannot be removed within a reasonable period, you are entitled to an appropriate price reduction for the time the performance was defective. In the case of a material defect that we do not remove within 30 days of the complaint, you may terminate the affected Subscription with immediate effect; we will refund the pro-rata price for the unused period. Other claims from defects are governed by law with the limitation under Article 19.
20.5 After the Contract ends we will, on request, provide you in a commonly used machine-readable format with the content you created in the Service (dashboard and filter definitions).
Article 21 — Personal data
21.1 We process personal data under the Privacy Policy available at https://bytometr.cz/ochrana-osobnich-udaju. It is not part of these terms.
21.2 Payments are processed by Stripe; the Provider neither sees nor stores payment card details.
21.3 As at the date of these terms the website uses only the strictly necessary sign-in cookie. We would use analytics, tracking or advertising cookies only with your prior consent and after updating the Privacy Policy.
Article 22 — Communication and notices
22.1 We communicate by e-mail: we to your Account address, you to reality@lifegoal.cz. Notices under these terms (changes of price, Service, terms, suspension) are sent by e-mail and may also be shown in the Account.
22.2 An e-mail is deemed delivered when sent to the Account address unless it bounced as undeliverable. Keep your address up to date.
22.3 Service e-mails (sign-in links, order confirmations, payment documents, Subscription notices, notices under these terms, Hlídací pes alerts) are part of the performance and are not commercial communications. We will send commercial communications (news, offers) only with your consent or within Section 7 of Act No. 480/2004 Coll., always with an option to unsubscribe.
Article 23 — Closing the Account and User data
23.1 We will close the Account at your request sent from the Account e-mail to reality@lifegoal.cz, without undue delay, at the latest within 30 days.
23.2 All running Subscriptions are cancelled before the Account is closed, which ends the Contracts. You may choose whether we close the Account at once (the price for the remaining part of the Billing period is then not refunded, Article 12.3) or at the end of the Billing period already paid. Closing the Account is irreversible: keys, connections, dashboards, filters and settings are deleted. Records we must or may keep longer (for example accounting documents) are kept only for the period stated in the Privacy Policy.
23.3 If you want to save your dashboard and filter definitions first, write to us; we will provide them in a machine-readable format.
Article 24 — Changes to the terms
24.1 The Contract is long-term, so we may reasonably change these terms, in particular due to a change in law, a change of the Service or Hlídací pes under Article 17, a change of payment or technical conditions, or to clarify them.
24.2 We will notify you of a change by e-mail at least 30 days before it takes effect and publish it on the website together with a comparison of changes. Price changes are governed by Article 11.6.
24.3 If you disagree with the change, you may terminate the Contract before the change takes effect without any penalty; termination takes effect on the day before the change takes effect and we will refund the pro-rata price paid for the unused period. If you do not terminate, the new version applies from the effective date of the change.
24.4 A change solely to your benefit, or required by law with a shorter deadline, may be made with a shorter notice; we will announce it in the same way.
Article 25 — Governing law and courts
25.1 The Contract is governed by the law of the Czech Republic.
25.2 Disputes are decided by the general courts of the Czech Republic with local jurisdiction according to the Provider's registered office.
25.3 The UN Convention on Contracts for the International Sale of Goods does not apply.
Article 26 — Final provisions
26.1 Deviating provisions in the Contract take precedence over these terms (Section 1751 of the Civil Code).
26.2 If any provision is invalid or ineffective, the other provisions remain in force.
26.3 The Provider may assign the rights and obligations under the Contract to another operator of the Service; it will inform you by e-mail in advance and you may terminate the Contract without penalty.
26.4 These terms are published at https://bytometr.cz/obchodni-podminky and are effective from to be added. Previous versions are available at https://bytometr.cz/obchodni-podminky/archiv.